Legal

Privacy Policy

About This Policy

Brodricks Plumbing Group Pty Ltd ("BPG", "we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.

This policy explains what personal information we collect, how we collect and use it, with whom we may share it, and how you can access, correct, or request deletion of your information. It applies to all personal information collected through our website brodricksplumbinggroup.com.au and through direct contact with our business.

By using our website or submitting our contact form, you acknowledge that you have read and understood this policy.

What Personal Information We Collect

Via the Project Enquiry Form

When you submit our contact form we collect the following information:

  • Full name — required
  • Company or organisation name — optional
  • Email address — required, used to respond to your enquiry
  • Project type — selected from a predefined list (e.g. Commercial Development, Industrial Facility)
  • Project scope and requirements — the description you provide in the message field

We do not collect payment information, dates of birth, government identifiers, or sensitive information as defined under the Privacy Act through our website.

Automatically via server logs

When you visit our website, our hosting provider's servers automatically record standard technical data including: your IP address, browser type and version, pages visited, time and date of visit, and the referring URL. This data is not linked to your identity and is used solely for security monitoring and site performance.

How We Collect Information

We collect personal information only through the following means:

  • Submission of the Project Enquiry Form on our website
  • Direct contact by telephone, email, or in person
  • Automatically via server logs when you browse the site

We do not purchase or acquire personal information from third-party data brokers.

How We Use Your Information

We use your personal information solely to:

  • Respond to your project enquiry
  • Prepare and deliver project quotes or proposals
  • Communicate with you about your project throughout its lifecycle
  • Fulfil our contractual obligations if you engage BPG for works
  • Comply with applicable laws, licensing requirements, and professional obligations

We will not use your information for direct marketing without obtaining your separate consent.

How Your Information Is Stored

Enquiries submitted via our contact form are delivered directly to our business email address (admin@brodricksplumbinggroup.com.au) via our web hosting provider's mail service. No database on our website stores or retains your form submission.

Your information is held within our business email system and any associated project records. We take reasonable technical and organisational measures to protect this information against unauthorised access, loss, or disclosure, including access controls and encrypted email transmission where supported.

We retain personal information for as long as is necessary to fulfil the purposes described in this policy, or as required by law. For general enquiries that do not result in a project engagement, we will not retain your information beyond 24 months. For completed projects, records are retained for 7 years in line with Australian business record-keeping obligations.

Who We May Share Your Information With

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

  • Email service provider — our hosting provider processes form submissions solely to deliver them to our inbox. They act as a data processor on our behalf and do not retain or use your data independently.
  • Professional advisers — accountants, lawyers, or insurers, where necessary and under confidentiality obligations.
  • Regulatory or legal requirements — if required by law, court order, or a government or regulatory authority (e.g. QBCC, ATO).
  • Business transfer — in the event BPG merges with or is acquired by another entity, you will be notified prior to your information being transferred or becoming subject to a different privacy policy.

Your Rights Under the Australian Privacy Act

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Access — request a copy of the personal information we hold about you
  • Correction — request that inaccurate, incomplete, or out-of-date information be corrected
  • Deletion — request that your personal information be deleted (subject to our legal retention obligations)
  • Withdraw consent — where we rely on your consent to process information, you may withdraw it at any time
  • Complain — lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have interfered with your privacy

How to Request Access, Correction, or Deletion

To exercise any of your privacy rights, please contact us in writing:

We will acknowledge your request within 5 business days and respond substantively within 30 days. If we are unable to comply with a request in full, we will explain why in writing.

Deletion requests will be actioned promptly. We may retain a minimum record of the deletion request itself, and any information we are legally required to hold (e.g. tax and business records under the Corporations Act 2001).

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we have the opportunity to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001

Third-Party Links

Our website may contain links to external sites not operated by BPG. We are not responsible for the privacy practices of those sites and recommend you read their privacy policies before providing any personal information.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The effective date at the top of this page will be updated accordingly. Material changes will be notified via a prominent notice on our homepage. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

For any privacy-related questions, requests, or concerns: